i-Service Program
The i-service program provides advance replacement products for a systems integrator/installer (the “customer”) who experiences trouble-shooting difficulty with a system. By providing an advance replacement of a component within the system, at least one variable can be removed and progress can be made. These benefits, along with our technical and field service, provide the customer with the support necessary to successfully complete projects on time and within budget.
| Download the i-Service Application (PDF). Includes all the information on this page. |
This program is limited to only “i-Series” products. i-Series products include i-Domes (392X), i-Views (395X), i-View II’s (396X), i-Controllers (9305), i-Commanders (920X) and model 3935’s. Products specifically excluded are those products not listed and, any i-Series product that has been modified. Cables associated with the i-Series products are also excluded.
Who can participate?
Any Cohu customer, who is in good credit standing may participate.
How does it work?
Cohu has produced an inventory of products to support the program. A customer in need of assistance calls Cohu’s Technical Services Department. The Department will attempt to resolve the issue over the phone if possible. If necessary, the i-service program may be recommended.
A return authorization is issued for the product. The customer is required to complete an i-service agreement form (below) and issue a purchase order for the advanced replacement equipment at the original price. Once Cohu receives the original equipment, a credit will be issued against the i-service program purchase order.
While completing the i-service agreement form (Download PDF here), the customer will be required to make a choice about the original unit being returned. The customer can choose to receive the original equipment back after it has been repaired or simply keep the advance replacement unit. It is important to note that the advance replacement equipment may be refurbished equipment or new equipment. In either case, the warranty of the advance replacement equipment will be equal to the warranty period of the original equipment. The original equipment must be returned to Cohu within 30 days to avoid purchasing the replacement equipment.
Who do I contact?
Cohu’s professional field sales engineers and manufacturer’s representatives are listed on our website. They can assist you in completing the form or explaining the program. Or contact our professional and friendly technical services representatives: 858-277-6700 x265 .
